Caring For Your Jewellery
Over time, silver jewellery may tarnish naturally. But steps can be taken to minimise these effects. By taking care of your jewellery and avoiding things that could increase the speed at which tarnishing occurs, you can keep your jewellery looking fresh and beautiful. Please read our care guide below to learn how to properly care for your jewellery.
Protecting Your Jewellery
Our Soru Fine collection is created from 18ct, 14ct & 9ct solid gold.
Each option offers durable soft golden hues that can be enjoyed everyday. Designed with love and created with longevity in mind.
We offer a full 1 year warranty with our Soru Fine Collection and are always here to help should any issue arise.
Keep your solid gold jewellery looking its best by polishing with a soft lint free cloth to remove any oils after wear.
Protecting Your Jewellery
18ct Gold Plated Silver Collection
We use 18ct gold plated silver to create a wide range of jewellery, hand made in Italy and Turkey.
We offer a six month warranty and are always here to help with any issues arising.
Using a soft lint free cloth to clean 18ct gold plated silver, vermeil and sterling silver will keep jewellery looking shiny and tarnish-free.
You should store your Soru purchases in a dark, cool and dry place within the box provided to help reduce tarnishing, scratching and tangling.
Silver is a bendable precious metal, any pressure applied could cause damage. We would advise when transporting that your jewellery is kept within a box so no external pressure is accidentally applied.
Gold plated silver may fade if the care instructions are not adhered to. Please do not expose gold plated silver to water, perfumes or lotions as this may cause the plating to fade. Gold plated silver may naturally fade over time.
We recommend that you remove jewellery while in water and avoid spraying perfume or applying creams where your jewellery will have contact.
Avoid extreme temperatures, humidity and sunlight. Any contact with perfumes/ cosmetics and chemicals will cause discolouration to semi precious metals. This is not a fault and can be avoided by caring for your jewellery as detailed above.
Caring For Your Gemstones
Gemstones should never be worn around hot water, harsh chemicals and cleaning products. You can clean most gemstones with a soft, damp cloth after wearing. Very porous stones such as turquoise and emeralds should be cleaned using an untreated, dry, soft cloth only.
Do not use tissue paper or paper towels to clean as they can cause scratching.
We use natural gemstones which may contain internal inclusions, adding to the beauty and uniqueness of each individual gem.
Missing pearls, beads and gems are not classed as a manufacturing fault unless within the 14 day return window.
Care Terms & Conditions
We will replace or repair any faulty items bought from the main collection within 6 months of proof of purchase. This must be first agreed with our customer care team on firstname.lastname@example.org
Missing crystals, beads and pearls are not classed as manufacturing faults if outside the 14 day return policy.
However we can replace missing crystals after this time wherever possible, a small fee may apply. Please contact us for a quote at email@example.com
Tarnishing or discolouration due to chemical contact is not a fault. Please see above care instruction on how to avoid this.
Damage caused by general wear and tear is the responsibility of the owner. We can not be responsible for any damage due to negligence.
For all non faulty items damaged by general wear, we will always try to help if possible. A charged service may apply.
We may not be able to repair items damaged in the post due to insufficient packaging. We recommend all jewellery is returned to us securely packaged within a box.