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Shipping Information

We aim to dispatch all orders within 1-3 days. This may take slightly longer during sale periods.

You will receive a tracking number once your order is being processed.

any other queries? please contact us at customercare@sorujewellery.com

UK

FREE shipping (DHL) on orders over £500

£5 - Standard shipping (DHL) 1-2 days from dispatch.
A signature is required upon receipt. You will receive a tracking number once your order is being processed. DHL will leave a calling card for re-delivery should they miss you.

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£10 - Guaranteed Next Working Day Delivery (DHL Express) NOT AVAILABLE DURING SALE TIMES.
Orders must be placed before 1pm Monday to Thursday.
Any orders placed after 1pm will be dispatched the following day.
Any orders placed on Fridays, weekends or bank holidays will be dispatched the following working day.

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Any orders that require re-delivery will be charged at £7.00

Please ensure your postal address is correct and up to date on your order as we cannot change or amend incorrect address details once your order has been dispatched. 

* Soru cannot be held responsible for any delays caused in transit.

Europe

£10 - DHL Express Tax Prepaid (1-3 days from dispatch) 
Guaranteed no extra charges on delivery.

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Switzerland, Norway and Iceland

£10 (Approx €12)- DHL Express (1-3 days for dispatch)
Duties and taxes may apply.

Unfortunately, we are unable to ship to Portugal at this time due to shipping regulations.

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We cover tax and duty on all countries within the EU, apart from Switzerland, Norway and Iceland. All other countries will ship with no extra charges on delivery.

For orders within the EU a re-delivery is not possible.

USA

FREE DHL Express delivery (1-3 days from dispatch) on orders over £500

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£10
 (approx $12) - DHL EXPRESS (1-3 days from dispatch)

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Any orders that require re-delivery will be charged at £19.

Rest Of The World

FREE DHL Express delivery (1-3 days from dispatch) on orders over £500

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£10 - DHL Express (1-3 days from dispatch)

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Australia & New Zealand

£10 - tax and duty may be applied on delivery

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Any orders requiring re-delivery will be charged at £20.

Duties and taxes included for all countries within the EU (excluding Switzerland, Norway and Iceland). All other destinations outside of the EU do not include tax or duty and DHL may contact you before delivery to arrange payment of these. Please check your shipping destinations regulations for duties and taxes for further information.

We can not be held responsible for any shipping delays caused by the carrier or the destinations customs department.

Our shipping partner, DHL Express, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you. If you choose this as a convenient option for you to handle your delivery, we are not responsible if the parcel is lost or stolen. 

If you’d prefer to not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, Soru Jewellery and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered. This is applicable if you choose the leave with a neighbour option, deliver to a safe place and delivery to a delivery point. 

We can not guarantee shipping times, please contact us at customercare@sorujewellery.com if you require more information.

Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer (unless DHL Express shipping to Europe or the United States was chosen at checkout).

Once your order has been shipped a tracking number will be sent to you via email.

UK public holidays and sales periods will effect dispatch dates.

All deliveries are tracked and must be signed for.

A calling card will be left with information on how to arrange a re-delivery if you were not in when the courier called.

Any other queries? Please contact us at customercare@sorujewellery.com

Pre-order and in-stock items will be shipped together

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