All silver jewellery will naturally tarnish over time. Tarnishing is not a fault and steps can be taken to ensure your jewellery does not tarnish. Using a soft lint free cloth to clean silver, 18ct gold and rose gold vermeil will keep jewellery looking shiny and tarnish free.
Ideally store your Soru purchases in a dark, cool and dry place within the box provided to help reduce tarnishing, scratching and tangling.
Silver is a bendable precious metal, any pressure applied could cause damage. We would advise when transporting that your jewellery is kept within a box so no external pressure is accidentally applied.
Gold plated silver may fade if the care instructions are not adhered to. Please do not expose gold plated silver to water, perfumes or lotions as this may cause the plating to fade. Gold plated silver may naturally fade over time.
We recommend that you remove jewellery while in water and avoid spraying perfume or applying creams where your jewellery will have contact.
Avoid extreme temperatures, humidity and sunlight. Any contact with perfumes/ cosmetics and chemicals will cause discolouration to semi precious metals. This is not a fault and can be avoided by caring for your jewellery as detailed above.
Missing pearls, beads and gems are not classed as a manufacturing fault unless within the 14 day return window.