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Customer Care

If you would like to get in touch please contact our Customer Service team at We will be happy to help in any way we can. We aim to respond to all enquires within 48 working hours. If you have not received a reply within this time please check your junk folder as on occasion our emails may be directed there.

Please note only one promotional code/ discount can be applied per transaction. Promotional codes and discount codes cannot be used on sale items.

Soru Jewellery HQ is closed on all official UK national holidays and at weekends.

You can find full shipping information here:

Once you’ve completed your purchase, we will send you an Order Confirmation email. If you do not receive this please check your junk folder and contact us at so we ensure we have your correct details and re-send the confirmation.

We would be happy to send out replacement earring backs or repair your Soru Jewellery purchase whenever possible. Please find our care guide here: 

We are unable to offer exchanges unless the item ordered is faulty.

Unfortunately, we are unable to cancel or amend orders once they have been placed. However you can return your order once received.

We offer refunds on any item purchased from our site within 14 days of receipt. Please find full information here: 

We cannot accept responsibility for any returned orders that have not followed our returns procedure. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at our discretion.



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