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Shipping Information

 

Whether treating yourself or someone special your Soru Jewellery order will arrive beautifully packaged, along with a gemstone meaning card for the gem you have chosen.

UK Delivery - Complimentary express UK shipping on all orders over £150, a signature is required upon receipt (1-3 working days via Royal Mail special delivery). During high volume times of sales and promotions shipping may take a little longer, we cannot offer express shipping during these times.

Orders under £150 for UK delivery are charged at £4.95 (1-3 days via Royal Mail tracked).

You will receive a tracking number once your order has been shipped.

International Delivery  – Complimentary airmail shipping on all orders over £150 (via Royal Mail airsure trackable airmail). How long the shipment takes will depend on the destination. Usually taking between 5-15 working days. We can not guarantee shipping times, please contact us at general@sorujewellery.com if you require more information.

International deliveries can also be sent via DHL Worldwide Express (1-3 days) at a cost of £35. If choosing this method please ensure you leave a contact number we can pass onto DHL.

We deliver to the following countries and regions outside the UK:  Andora, Austria, Australia, Azores, Balearic Islands, Belgium, Brazil, Canada, Canary Islands, Corsica, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Hong Kong, Iceland, Irish Republic, Italy, Japan, Latvia, Lietchtenstein, Luxembourg, Madeira, Malaysia, Malta, Monaco, Netherlands, Portugal, Singapore, Spain, Switzerland, Sweden and the USA.

We can not be held responsible for any shipping delays caused by the carrier or the destinations customs department.

Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.

Once your order has been shipped a tracking number will be sent to you via email.

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