We aim to dispatch all orders within 1-3 days with express shipping.
Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.
UK public holidays and sales periods may effect dispatch dates.
FREE Royal Mail Special Delivery (1-2 days from dispatch) on orders over £300
£5 - Royal Mail Special Delivery (1-2 days from dispatch)
You are required to be present to receive your package, but due to the pandemic you will not have to physically sign for your parcel. You will receive a tracking number once your order has been shipped. Any instructions on orders to leave the parcel in a safe place or with an neighbour cannot be upheld with this service.
Any import duty or taxes incurred for shipping to certain countries outside of the EU are the responsibility of the customer.
FREE DHL Express delivery (1-3 days from dispatch*) on all international orders over £300
For orders under £300 see prices on our shipping page here
*Soru cannot be held responsible for any delivery delays due to the current COVID pandemic or customs handling.
On Demand Delivery
Our shipping partner, DHL Express, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you. If you choose this as a convenient option for you to handle your delivery, we are not responsible if the parcel is lost or stolen.
If you’d prefer to not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, Soru Jewellery and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
This is applicable if you choose the leave with a neighbour option, deliver to a safe place and delivery to a delivery point.